Contact Us
What should I do if I’m locked out of my account or can’t reset my password?”
If you are locked out of your account or unable to reset your password, please contact us for assistance. We can perform a manual reset and provide you with a temporary password. You will be required to change this password once you log back in.
Can I make changes to my order before it is shipped?
If you have selected the wrong product or entered an incorrect delivery address, please contact us immediately. We will do our best to correct the order before it is dispatched. Once an order has been shipped, changes may no longer be possible.
Do you sell directly to the public?
Our primary customers are bicycle retail stores; however, selected clearance items are available for direct purchase by the public.
If you don't have a local bicycle retailer nearby, please contact us. Our team will be happy to help find the best solution to ensure you can access the products you need.
Do you stock spare parts?
Yes. We stock a wide range of bicycle parts and accessories. Contact us if you are looking for a specific item.
How can i update my business details?
It is the responsibility of all customers to ensure that their business information held by us is kept up to date. This includes changes to trading name, ownership, contact details, billing or delivery addresses, and any change of business location.
If your business is sold, transferred, or undergoes a change in ownership or structure, you must notify us immediately so that we can update or close your account as required and ensure continued compliance with our trading and credit arrangements.
Failure to keep your details current may result in delays to orders, account suspension, or issues with credit and delivery services.
Can you source products that are not listed on your website?
In many cases, yes. Contact us with the details of the product you require, and we will advise whether it can be sourced.
Do you offer trade accounts?
Yes. Approved businesses may apply for a trade account. Please contact us for an application form and account terms.
Will you provide trade references?
Yes. If you nominate us as a trade reference, we may provide information regarding your payment history and account performance.
Do wholesale prices include GST?
Unless otherwise stated, all prices are shown exclusive of GST and freight.
Can I place orders online?
Yes. Orders can be placed through our website, by email, or by contacting our sales team.
Is there a minimum order value?
We do not have a minimum order value.
Can I backorder out-of-stock products?
Where available, backorders can be placed on products that are temporarily out of stock, or that are due into our warehouse on a next order.
How will I know when products are back in stock?
Contact us to be notified when products become available again.
Do you offer bulk purchase discounts?
Additional discounts may be available for larger volume purchases. Please contact us to discuss your requirements.
Do you supply products throughout New Zealand?
Yes. We ship nationwide and can arrange freight to most locations throughout New Zealand.
Can I cancel an order after it has been placed?
Order cancellations may be accepted before dispatch. Once goods have been shipped, our standard returns policy applies.
Are your product specifications guaranteed?
We make every effort to ensure specifications are accurate, however manufacturers may change specifications without notice.